ALL certificate requests between 10th-12th June 2024 will be processed on the 13th June 2024.

Privacy Policy

Our policy on the data we process


At The GP Clinic, safeguarding your personal data and maintaining your privacy is of utmost importance to us. This Privacy Policy outlines our commitment to protecting your personal information and highlights your rights under the law.


Table of Contents:

1. Collection and Use of Personal Information
2. Your Rights and Access to Information
3. Obtaining Consent
4. Disclosure of Information
5. Data Storage and Security with Shopify
6. Third-Party Services
7. Protecting Your Personal Information
8. Age Requirements
9. Updates to Privacy Policy
10. Information Commissioner's Office
11. Contact Details
12. Collection and Use of Personal Information

1. Collection and Use of Personal Information

We collect personal details such as your name, address, and email address when you make a purchase, register with us, participate in customer surveys, competitions, or provide feedback.

Additionally, when you visit our store, we gather your computer's IP address to understand your browser and operating system. This information is utilised for order processing, account management, and, upon your consent, to send you promotional emails about our store, new products, and other updates.


 2. Your Rights and Access to Information

You have the right to request a copy of the personal information we hold about you. If you believe any of your data is incorrect or needs updating, please contact us via email at hello@thegpclinic.uk or by writing to us at James Allen Care Ltd, 5 Appledore Terrace, Walsall, England, WS5 3W.


3. Obtaining Consent

When you provide your personal information for transactions, credit card verification, order placement, delivery arrangements, or returns, we assume you consent to its collection and use. For secondary purposes like marketing, we will explicitly ask for your consent.


You can withdraw your consent at any time by emailing us at

hello@thegpclinic.uk or writing to us at James Allen Care Ltd, 5 Appledore Terrace, Walsall, England, WS5 3W.


4. Disclosure of Information

We may share your personal information if required by law or if you violate our Terms of Service. Otherwise, we will not disclose or sell your data to third parties without your active consent.


5. Third-Party Services

Our third-party service providers only gather, use, and share your information when it is necessary to fulfil the services we have requested. However, please note that payment gateways and other payment transaction processors may have their own privacy policies, which apply to the information we provide them for purchase-related transactions. If you decide to engage with a third-party provider, your information may be subject to the laws of the jurisdiction in which that provider operates.


Once you leave our website, our Privacy Policy and Terms of Service no longer govern your actions. Clicking on links that lead to external websites means you are subject to the privacy practices of those sites, which are beyond our responsibility.


If you complete questionnaires while requesting pharmacy products, your information will be shared with our third-party pharmacy, MedPrime, and your consent for this sharing is assumed. Similarly, if you fill out questionnaires for medical certificates, your information will be shared with our third-party health practitioners, and you also provide consent for this sharing. The shared information may include your name, contact details, delivery addresses, health details, allergies, prescriptions, and family medical history. Additionally, we retain records of your transactions, customer service notes, correspondence, survey responses, and reviews.


Please be aware that we do not collect your banking details, and we request that you respect your family's privacy by refraining from including any identifying  information when providing their medical history. In case we process your personal information for a contract or competition, we securely retain the data for eight years from your last interaction with us. We store clinical information and account details such as your name, login information, and a summary of the services you've used, including any complaints you've made.


6. Protecting Your Personal Information

We take precautions to secure your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Credit card information is encrypted using SSL technology and AES-256 encryption. While no method of transmission or electronic storage is entirely secure, we adhere to industry best practices and PCI-DSS requirements.


7. Age Requirements

By using our site, you confirm that you are of the age of majority in your region or have provided consent for any minor dependents. To order pharmacy products, you must be 18 years or older and reside in the United Kingdom.


8. Updates to Privacy Policy

This policy may be updated at any time, so we recommend reviewing it regularly. Changes take effect immediately upon posting on our website. Significant changes will be notified on this page. In the event of our store's acquisition or merger with another company, your information may be transferred to the new owners.


9. Information Commissioner's Office

We are registered with the Information Commissioner's Office (ICO) and, as part of James Allen Care Ltd, we monitor compliance with data protection policies and regularly review the effectiveness of data handling and security controls.


10. Contact Details

For accessing, correcting, amending, or deleting any personal information we have about you, registering a complaint, or requesting more information, please contact our Privacy Compliance Officer at hello@thegpclinic.uk or write to us at

James Allen Care Ltd, 5 Appledore Terrace, Walsall, England, WS5 3W.


Regarding Privacy Compliance Officer:

James Allen Care Ltd, 5 Appledore Terrace, Walsall, England, WS5 3W

Please note, you have the right to complain to the ICO at any point.


Last updated: 26/07/2023


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