The GP Clinic
Last updated: September 2025
Welcome to The GP Clinic (“The GP Clinic”, “we”, “us”, or “our”).
These Terms of Use (“Terms”) govern your access to and use of our website https://www.thegpclinic.uk (the “Platform”) and any services provided through it. By accessing the Platform, booking an appointment, or using our services, you agree to be legally bound by these Terms.
If you do not agree to these Terms, you must not use the Platform or our services.
The GP Clinic operates as a private medical service in the United Kingdom and provides non-emergency online GP consultations only. Our services do not replace NHS GP care or emergency services.
In an emergency, you must call 999 or attend A&E immediately.
These Terms should be read together with our Privacy Policy, Complaints Policy, and any service-specific terms shown at booking.
The GP Clinic is operated by The GP Clinic Ltd, a company registered in England and Wales.
Registered office and regulatory details are published on the Platform.
Clinical services are provided by UK-registered clinicians regulated by the General Medical Council (GMC) or other relevant professional bodies.
Where required, we hold appropriate CQC registration for regulated activities.
We offer private online GP consultations via secure video or telephone, including (where clinically appropriate):
All consultations are delivered based solely on the information you provide during the consultation.
We do not provide:
Certain services or medications may be unavailable due to clinical judgement, regulatory restrictions, or safety considerations.
This includes (but is not limited to):
This list is not exhaustive.
Online consultations have inherent limitations. Physical examination, observations, and investigations may not be possible.
By using our services, you acknowledge that:
Clinicians may advise you to seek in-person assessment, attend your NHS GP, or go to urgent or emergency services where appropriate.
If you are more than 5 minutes late, the clinician may be unable to proceed and the appointment may be marked as missed.
If we cancel your appointment due to clinician unavailability or operational reasons, you will be offered a refund or rebooking.
Refunds, where applicable, are processed to the original payment method only.
Medication supply is subject to pharmacy availability, legal restrictions, and safety checks.
Some consultations may require follow-up appointments before treatment can be issued.
Issuance of documents (including sick notes and referral letters) is subject to:
We may refuse to issue documentation if it is not clinically justified.
Our services are available only to patients physically located in the United Kingdom at the time of consultation.
If you are outside the UK, we may be unable to provide advice, treatment, or documentation, and refunds will not be issued.
You are responsible for ensuring:
Failure to attend due to technical issues on your side does not entitle you to a refund.
Our clinicians retain full professional discretion and may:
This is done to protect patient safety and comply with professional standards.
We process personal data in accordance with:
Please refer to our Privacy Policy for full details.
We may use third-party clinical systems and pharmacies under appropriate data-processing agreements.
We aim to resolve complaints fairly and promptly.
If you are unhappy with our service, please follow our Complaints Policy, available on the Platform.
Unresolved disputes may be referred to an approved alternative dispute resolution provider.
We may update these Terms from time to time for legal, regulatory, or operational reasons.
Continued use of the Platform after changes are published constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
The GP Clinic
Website: https://www.thegpclinic.uk
Email: hello@thegpclinic.uk
